If you cannot find the answer to your question from the list below, please email the This e-mail address is being protected from spambots. You need JavaScript enabled to view it. or phone during office hours on 02 6205 0029.

1. How can I load an event without having to reload all my contact and address details?

   MyATDW now has ‘Duplicate’ functionality.  This new functionality will speed up event loading and decrease your workload considerably.
   Open an existing event with the contact and venue details needed for your new event. Click the DUPLICATE button. The ‘new’ listing will turn yellow and have an ACCEPT button. Change the name first then make the other necessary changes to date, time, costs etc. Click the ACCEPT button to send the new listing to Australian Capital Tourism for normal quality assurance.

2. Why should I have a listing?

   Australian Capital Tourism accesses ATDW content for use in their websites and booking systems. Without a listing on ATDW, your information can’t appear on the consumer web site visitcanberra.com.au, or be considered for any print publications.

   If appropriate, your information also gets distributed to other major travel websites, so your one listing on visitcanberra.com.au goes a long way.

   Learn more about the benefits from the CEO of ATDW.

3. How much does it cost to register?

   There is no cost to register your tourism business with ATDW for listing on visitcanberra.com.au.

4. What browser requirements does my computer need so that I can use MyATDW to create or update a listing?

   You will need to be operating in one of the following browsers to use MyATDW:

   • Internet Explorer 7.0 or above
   • Firefox 3.5 or above
   • Safari 4.0 or above
   • Chrome 6.0 or above

5. How can I list or update if my computer doesn’t meet the requirements?

   First, check your product’s eligibility for listing. If it is eligible, then simply update your browser, then follow either the business or event listing steps.

   If updating your browser is not an option, check the appropriate listing requirements (below) then complete the appropriate document from below. Email your completed form and image/s to the This e-mail address is being protected from spambots. You need JavaScript enabled to view it. . Please allow 1 – 5 business days for processing. If you have urgent changes, include those words in the subject header. You will receive an email advising when your product or changes are about to be listed.

   • Event listing request form (153KB)
   • Exhibition listing guidelines (131KB)
   • Sports event listing guidelines (133KB)
   • Theatre,music and dance listing guidelines (131KB)
   • Talks and Workshops listing Guidelines (156KB)

   • Accommodation listing request form (204KB)
   • Accommodation listing guidelines (125KB)

   Use the Product listing request form for businesses other than accommodation.

   • Product listing request form (200KB)
   • Tours listing guidelines (129KB)
   • Hire listing guidelines (150KB)
   • Transport listing guidelines (149KB)

6. Why should I update my listing?

   Australian Capital Tourism’s consumer advertising will continue to use visitcanberra.com.au as the primary call to action next year. It’s vital that your information on our website is current, engaging and relevant. Your information also gets distributed to other major travel websites, so spending time on your visitcanberra listing will make a big impact.

7. How often should I update my listing?

   Businesses:

   Please update your listing at least once a year. You should always update whenever:

   • Any of your details change. This includes prices, opening times and contact details.
   • You have new images of your product
   • You have new features, refurbishments or permanent displays to share.

   Events:

   Please ensure all your event details are correct, with all available images, when you first list your event. Even though urgent changes can be made on visitcanberra.com.au within one day, other distributor websites do not update their information on a daily basis. Incorrect information can take up to a week to be corrected on their websites. Event information may also have been passed on for use in print publications.

   Please update your listing if any important details change.

   Australian Capital Tourism will not be held liable for the validity or reliability of information provided by event organisers.

8. I’ve logged into my listing but there’s no wizard or update option available. Why is this?

   Please check your initial entry page (as opposed to your brochure view page where you see all your details). The Product Status in the top right hand corner will most likely read “Currently in QA Status”. If this is the case, you’ll need to wait until the Digital Database Coordinator has performed quality assurance and released your most recent change live. Once this is done, your Product Status will read “Live and Distributing’ and you will be able to make updates again.

9. How long will it take for my listing or changes to appear on the website?

   Any new listings or changes to existing listings will take approximately 1-5 working days to be published on the site. Publishing times are workload dependant.

   Each listing or change has to go through a Quality Assurance (QA) process before being published. This ensures national database standards have been met. Images must be the correct size and format. There cannot be any spelling or other errors in the listing. All information must be displaying properly before it will be published.

   Please note: The Database Coordinator will contact you if your information does not meet national standards.

10. I made some changes in MyATDW but they’re not showing on visitcanberra.com.au. Why is this?

    There are two possibilities:

    1. If the Product Status reads “Currently Checked Out for Editing” you’ll need to ensure that you click the Accept button to submit the changes for quality assurance.
    2. If the Product Status in the top right hand corner reads “Currently in QA Status”, you’ll need to wait until the Digital Database Coordinator has performed quality assurance and released your most recent change live. Once this is done, your Product Status will read “Live and Distributing’ and you will be able to make updates again.

11. If my business is an Attraction, can I list Events that are on at my Attraction?

    If your Attraction has an existing username and password, please email the This e-mail address is being protected from spambots. You need JavaScript enabled to view it. to advise that you would like to add events. Your login details will be adjusted to include the events category. The Digital Database Coordinator will contact you once events are available for your username and password.

    Then simply follow the instructions for those businesses that already have an event approved user name and password. Please allow 1 – 5 business days for processing. You will receive an email advising when your event is about to be listed.

12. How do I manage my listings if I have more than one listing on ATDW?

    If you have more than one product listed on visitcanberra.com.au, and you are browser compliant, you’ll be able to access all your listings through MyATDW with the same login and password.

    When you login, simply choose the listing that you need to update from the tabs at the top of the page. It’s important that all your listings are kept up to date and sent through for quality assurance.

13. Where will my listing be seen once it’s published?

    On visitcanberra.com.au, Transport and Hire listings appear under Getting Here and Around. Accommodation and Event listings have the same titled sections. You’ll find Attraction and Tour listings under Things To Do and See.

    ACT events and business listings of significance will also be forwarded on to be listed on to the national database for listings on national distributors’ websites.

    Australian Capital Tourism does not send significant New South Wales products on to the national database. This is the role of Tourism New South Wales. Where relevant, please ensure your product is listed with both ACT and NSW.

14. How do I login if I have forgotten my password or username?

    If you’ve forgotten your password, enter your username then click on the password reminder button under Password in the Existing User Login section on the right hand side of the page.

    If you’ve forgotten your username, or are still having difficulties with your password, please call the Digital Database Coordinator during business hours on 02 6205 0029 for assistance

15. What do I do if I know my username and password but cannot login?

    Sometimes internet browsers like Internet Explorer have automatic settings that stop you logging in. If this may be the problem, follow these steps:

    • Try refreshing your webpage by pressing the refresh button at the right of the address bar (the green arrows), or by pressing the F5 button on your keyboard, or by selecting the View menu and then selecting Refresh.
    • Try closing Internet Explorer and opening it again. If you are still having trouble, go to the next step.
    • You may need to delete Cookies, to do this:
      • Select the Tools menu
      • Select the General Tab on the far left
      • Select Settings in Browsing History
      • Make sure there is a green dot in the first option “Every time I visit the webpage”
      • Click OK
      • Click OK
      • Refresh your webpage. Close and open Internet Explorer.
      • If you are still having trouble, go to the next step.
    • You may need to delete Cookies, to do this:
      • Select the Tools menu
      • Select the General Tab on the far left
      • Select Delete in Browsing History
      • Make sure there is a green tick next to Cookies, and all others are blank.
      • Click OK
      • Click OK
      • Refresh your webpage. Close and open Internet Explorer.
      • If you are still having trouble, go to the next step.
    • As a last resort you may need to delete all Temporary Internet Files:
      • Select the Tools menu
      • Select the General Tab on the far left
      • Select Delete in Browsing History
      • Make sure there is a green tick next to Temporary Internet Files, History, Form Data, Passwords and InPrivate Filtering data.
      • ** Please note, make sure you write down any saved passwords for other internet sites before deleting passwords. **
      • Click OK
      • Click OK
      • Refresh your webpage. Close and open Internet Explorer.

    If these steps do not fix the problem please contact the Digital Database Coordinator during business hours on 02 6205 0029 for further assistance.

16. How can I authorise a third party to make updates on my behalf?

    If you have an agency that you want to makes updates on your behalf, please complete the following Authorisation Form and sign it. Either scan and email it to the Digital Database Coordinator on This e-mail address is being protected from spambots. You need JavaScript enabled to view it. or fax it to 02 6205 0629.

17. My business or event is listed on your site, but I don't know how it got there?

    Your business or event may have been added by the Digital Database Coordinator who saw its great tourism potential. It may also have been added by a previous owner or employee.

    Check here for information on how to update your business details.

    Check here for information on how to update your event details.

    If you don’t wish to appear on visitcanberra.com.au, please email the This e-mail address is being protected from spambots. You need JavaScript enabled to view it. with proof of your authority and your listing will be removed.

18. There’s outdated or incorrect information about my tourism business or event on another website.

    If this information has come from your ATDW listing, you’ll be able to update it in MyATDW. To check wether this is the case, please check the list of ATDW distributors.

    If the website is not on the ATDW Distributors list, it means that the information has been sourced from a third party. You will need to contact that website directly to update the incorrect information.

19. I’m in MyATDW but I can’t go any further. There’s red writing with a magnifying glass symbol. What do I do?

    Some information in your current step is missing. Click on the magnifying glass to find out what else you need to do to proceed.